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Showing posts from July, 2011

The Liquidation

The past seven and a half years of my life have been dedicated to Borders, and even now that I have a new job with better pay, I've been holding on. I always said they'd have to burn the place down with me inside to get rid of me. This may be the closest thing, and it may hurt more.

Crowds of people, many of whom I've never seen before, flooding through the store for discounts that aren't as good as they'd have gotten with their free Borders Rewards card. My store is in shambles, and try though we might, there's little we can do to recover it. It's been likened by many to vultures circling a not-quite-dead corpse in the desert, or to kneeling next to something you care about as it dies, only to have someone come up and kick it just for spite.

The shining light that remains are the regulars; the people I've come to know and care about over the years, who have come up to me to thank me for my years of service. One young man came up and pointed out that he…

Bookselling Madness

A few bookseller friends of mine shared a link to this blog, where an author and bookseller in England shares her crazy stories about customers that pop into her bookshop. This, of course, led me to find this one, and this one, and this one as well... All of which have inspired me to remember a couple of my most stunning moments in the customer service industry. Most of them aren't as good as the ones I've linked, but it's worth a shot to share them anyway.